Design the call flow
Set business hours, IVR menus, conditions and queues in the visual designer, or ask your own system before routing.
Call center
AI and your team. One call center.
Let AI agents answer first and bring in your operators when a person is needed. Queues, a browser-based desk, live monitoring and reports, built for Turkish teams.
Speakline / Call centerIllustrative scenario · not a live call
Queue · Customer supportLive
Handoff from AI
VIP
Wants to move Friday’s appointment to next week. Identity confirmed; prefers mornings.
AAyşe · Available
Accept2nd in line · est. wait under 1 min
How it works
Every call reaches the right person.
Share the work between AI and people
The AI agent handles what it can and hands over to a queue with a summary. Operators answer in the browser.
Watch and improve
Follow queues on the live board, step into calls when needed, and review reports and quality scores.
Call center
- Queues with ACD: longest-idle or round-robin, member tiers, VIP and call priority
- Operator desk in the browser: softphone, hold, mute, blind and warm transfer, consult, three-way calls, keypad and auto-answer
- AI-to-human handoff into a queue, together with the call summary
- Supervisor monitoring: listen, whisper, barge in or take over an AI call
- Click-to-call outbound for operators, and after-call work with disposition codes, notes and tags
- Visual call-flow designer: business hours, IVR menus, conditions, queues, forwarding, voicemail and AI agent steps
- HTTP request step that asks your own system and routes on the answer, with variables and VIP routing
- Wait announcements that tell callers their place in line and estimated wait
- Voicemail boxes with transcripts and notifications
- Stereo call recording with a KVKK notice
- Inbound blocklist for numbers, prefixes and withheld callers; blocked calls stay visible in history
- Real-time live board, plus queue, operator, disposition and inbound reports with CSV export
- Daily or weekly report digests by e-mail, and queue alerts (waiting calls, longest wait, today's service level) in the app, by e-mail or in Slack
- Live Turkish transcript and live assist for operators
Better together.
Explore the rest of the platform, from conversation to the next action.
0102030405
Voice agents
Give your customers a voice that listens, understands and moves the conversation forward. Configure your agent around your business, with a clear path to your team when a human is needed.
Customer journey
Turn call outcomes into a clear next step. Qualify interest, plan follow-ups and keep the context with the customer as they move through your process.
Campaigns
Bring a consistent voice to outbound calls, reminders and reactivation. Build a campaign around a specific audience, a clear message and an outcome your team can follow.
Messaging channels
Bring SMS, WhatsApp, Telegram, Messenger and your own API channel together with Trendyol and Hepsiburada customer questions. Let the AI agent reply and keep your team in the loop.
Integrations
Connect Speakline to the systems your team already uses. Move call events and collected information into your workflows with APIs and webhooks.
Ship a voice agent this week.
We onboard new teams in under five business days, with your scripts and your numbers.